Managed ITSupport
Reliable IT operations without a full-time IT department. Proactive monitoring, fast help desk response, and automated maintenance keep your business running.
AIQSO Managed IT Support provides ongoing help desk, remote management, patch management, and endpoint monitoring for businesses that need reliable technology operations without a full-time IT department.
Key Takeaways
- •Proactive monitoring catches and resolves 70% of issues before users notice them
- •Help desk with 15-minute response SLA for critical issues and 4-hour for standard requests
- •Automated patch management keeps operating systems and applications current and secure
- •Flat monthly pricing replaces unpredictable break-fix costs with a predictable IT budget
- •Works as your full IT department or alongside your existing team for overflow and after-hours coverage
What Is Included
Everything you need to keep your technology running smoothly, bundled into a single managed service agreement.
Help Desk & Ticketing
Submit tickets via email, phone, or portal. Our technicians troubleshoot remotely and resolve issues fast. Every ticket is tracked, documented, and reported so you can see exactly what your IT budget covers.
Remote Monitoring & Management
RMM agents on every endpoint provide real-time visibility into system health — CPU, memory, disk, services, and event logs. Alerts trigger automatic remediation scripts or technician escalation.
Patch Management
OS updates, security patches, and application updates are tested and deployed on a managed schedule. Critical security patches are fast-tracked. You stay current without disrupting your team.
Endpoint Security
Managed antivirus, EDR (Endpoint Detection and Response), and firewall policies across all devices. Threats are detected, contained, and remediated with full incident documentation.
User Account Management
Onboarding new employees, offboarding departing staff, password resets, permission changes, and email setup. We handle the day-to-day identity and access management so you don't have to.
Vendor Coordination
We manage your relationships with ISPs, software vendors, hardware suppliers, and cloud providers. When something is not working, we handle the support calls and follow through to resolution.
How Proactive IT Support Works
Instead of waiting for things to break, we monitor continuously and fix problems before they impact your team.
Monitor
RMM agents collect health data from every server, workstation, and network device every 5 minutes. Dashboards track uptime, performance trends, disk capacity, and security status across your entire environment.
Detect
Automated rules identify issues before they become outages. A disk at 85% capacity triggers a cleanup. A failed backup triggers re-execution. A suspicious login triggers a security review. No human needs to watch a screen.
Remediate
Many issues are resolved automatically by remediation scripts — service restarts, cache clears, temporary file cleanup. Issues requiring human judgment are routed to a technician with full context and diagnostic data already attached.
Report
Monthly reports show ticket volume, resolution times, system uptime, patch compliance, and security incidents. Quarterly business reviews identify trends and recommend infrastructure improvements to prevent recurring issues.
Response Time SLAs
Clear, documented response times so you always know what to expect. Every ticket is prioritized automatically based on impact and urgency.
Critical — 15 Minute Response
System-wide outages, security breaches, or complete loss of a business-critical application. A technician begins working within 15 minutes with continuous updates until resolution. After-hours coverage included.
High — 1 Hour Response
A key application is not working, multiple users are affected, or a server is degraded but not down. Technician response within 1 business hour. Escalation path to senior engineers if needed.
Medium — 4 Hour Response
Single-user issues, non-critical application problems, peripheral device failures, or performance complaints. Response within 4 business hours with resolution typically same-day.
Low — Next Business Day
New user setup requests, software installation, how-to questions, hardware procurement, and planned changes. Scheduled for next business day with confirmation of completion.
Related Services
Managed Services
Overview of all managed services including IT support, infrastructure, and security monitoring.
Infrastructure Management
Server administration, backup and disaster recovery, Proxmox virtualization, and network maintenance.
Workflow Automation
Automate IT processes like ticket routing, alert handling, and system maintenance tasks.
Is This Right for You?
✓ When to Use This Service
- Ifyou do not have a dedicated IT person or your IT person is overwhelmed — managed IT support gives you a full team for less than the cost of one hire
- Ifyou are experiencing frequent downtime or recurring IT issues — proactive monitoring and maintenance dramatically reduces unplanned outages
- Ifyour team wastes time troubleshooting technology instead of doing their jobs — a help desk with documented SLAs gets issues resolved fast so your team stays productive
- Ifyou need predictable monthly IT costs instead of surprise break-fix bills — flat-rate managed services replace unpredictable emergency repair costs
✗ When This May Not Be the Right Fit
- Ifyou have a fully staffed IT department that handles everything in-house — consider us for overflow, after-hours, or specialized project support instead
- Ifyou only have 1-2 computers and no server infrastructure — a basic support plan or on-demand break-fix may be more cost-effective at this scale
- Ifyou need a one-time project completed, not ongoing support — we offer project-based engagements separately from managed services