What is included in your managed IT services?

Our managed services typically include help desk support, remote monitoring, patch management, endpoint protection, backup and disaster recovery, server administration, and monthly reporting. We customize the scope based on your infrastructure and business requirements.

How is AIQSO different from a traditional MSP?

We combine traditional IT operations with AI automation and modern infrastructure (Proxmox, Docker, self-hosted tools). This means fewer manual interventions, faster incident response, and infrastructure you actually own rather than renting from a cloud provider.

Do you offer 24/7 support?

We offer tiered support plans. Standard plans include business-hours help desk with automated monitoring and alerting around the clock. Premium plans include after-hours emergency response. Critical infrastructure monitoring runs 24/7 on all plans.

Can you manage both cloud and on-premise infrastructure?

Yes. We manage hybrid environments including on-premise servers, Proxmox virtualization, cloud instances (AWS, GCP), SaaS applications, and network equipment. We also handle migrations between on-premise and cloud when it makes financial sense.

How do you handle technology planning and vendor evaluation?

We provide quarterly technology reviews that assess your current infrastructure health, identify upcoming refresh cycles, evaluate new tools and vendors, and recommend changes based on cost, reliability, and business impact. No vendor kickbacks — we recommend what actually fits.

What infrastructure do you manage?

We manage physical servers, Proxmox virtual environments, NAS storage systems (Synology, TrueNAS), Docker containers, network equipment (firewalls, switches, access points), and hybrid cloud setups connecting on-premises infrastructure to AWS, Azure, or Google Cloud.

Do you support Proxmox virtualization?

Yes, Proxmox is one of our core competencies. We manage Proxmox VE clusters including VM and LXC container provisioning, storage configuration (ZFS, Ceph), backup scheduling, high availability setup, migration between nodes, and performance tuning. We run production Proxmox clusters ourselves.

How do you handle backups and disaster recovery?

We implement the 3-2-1 backup strategy: three copies of data, on two different media types, with one copy offsite. Automated daily backups with retention policies, regular restore testing, and documented disaster recovery runbooks ensure you can recover from any failure scenario.

Can you manage our NAS and storage infrastructure?

Yes. We configure and maintain Synology, TrueNAS, and other NAS platforms including RAID management, share permissions, snapshot scheduling, replication to offsite storage, Docker container hosting on NAS, and performance optimization for file serving workloads.

What about network infrastructure?

We manage firewalls (pfSense, OPNsense, Ubiquiti), VLANs, VPN configurations, DNS (including Pi-hole for ad blocking and internal DNS), DHCP, wireless access points, and Cloudflare Tunnels for secure remote access without exposing ports to the internet.

Managed Services — Infrastructure

InfrastructureManagement

Servers, storage, networking, and virtualization — managed, monitored, and maintained so you focus on your business instead of your data center.

AIQSO Infrastructure Management provides server administration, backup and disaster recovery, Proxmox virtualization, NAS management, and network infrastructure maintenance for self-hosted and hybrid environments.

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Key Takeaways

•Proxmox virtualization enables efficient resource utilization with VM and LXC container management
•3-2-1 backup strategy with automated daily backups, retention policies, and regular restore testing
•NAS management covers Synology and TrueNAS — RAID, snapshots, replication, and Docker hosting
•Network infrastructure including firewalls, VLANs, VPN, DNS, and Cloudflare Tunnels for secure remote access
•Hybrid cloud architecture connects on-premises servers to AWS, Azure, or Google Cloud as needed

Server & Virtualization Management

From bare-metal servers to virtual environments, we keep your compute infrastructure secure, optimized, and running at peak performance.

Proxmox VE Clusters

Provision and manage Proxmox virtual environments with VM and LXC containers. We handle storage backends (ZFS, Ceph, NFS), cluster networking, live migration between nodes, and high availability configuration for critical workloads.

Docker & Containers

Deploy and manage Docker containers with compose stacks, health checks, automatic restarts, log aggregation, and resource limits. Container images are kept current and vulnerabilities are patched on a managed schedule.

Linux Server Administration

Ubuntu, Debian, and CentOS server management including OS hardening, user management, SSH configuration, service management, log monitoring, and performance tuning for web servers, databases, and application hosts.

Windows Server

Active Directory, Group Policy, file shares, print servers, and Windows-specific application hosting. WSUS patch management and Windows Defender configuration for environments that require Microsoft infrastructure.

Performance Optimization

Resource allocation tuning, I/O optimization, memory management, and capacity planning. We monitor trends to recommend hardware upgrades or configuration changes before performance degrades.

Security Hardening

Firewall rules, fail2ban, SSH key-only authentication, automatic security updates, Wazuh SIEM integration for intrusion detection, and regular vulnerability scanning across your server fleet.

Backup & Disaster Recovery

Data loss is not a question of if, but when. Our backup strategy ensures you can recover from hardware failures, ransomware, accidental deletions, and site-level disasters.

Automated Daily Backups

Proxmox Backup Server captures VM and container snapshots daily. Database dumps run on schedule. File-level backups cover critical data outside of VMs. Every backup is verified for integrity automatically.

Retention & Rotation

Configurable retention policies keep daily backups for 7 days, weekly for 4 weeks, and monthly for 12 months. Storage-efficient deduplication and compression minimize disk usage while maintaining deep recovery history.

Offsite Replication

Backups replicate to a geographically separate location — a secondary NAS, remote Proxmox node, or cloud storage (S3, Backblaze B2). If your primary site is destroyed, your data survives.

Restore Testing

Backups that have never been tested are not backups — they are hopes. We perform quarterly restore tests, document recovery time, and maintain runbooks so your team knows exactly what to do in an emergency.

Network Infrastructure

Reliable networking is the foundation everything else runs on. We design, deploy, and maintain network infrastructure that is secure, segmented, and performant.

Firewall & Security

Deploy and manage pfSense, OPNsense, or Ubiquiti firewalls with granular rules, IDS/IPS, geo-blocking, and VPN access for remote workers. Network segmentation via VLANs isolates guest traffic, IoT devices, and management interfaces from production networks.

DNS & DHCP

Internal DNS resolution with Pi-hole for ad blocking and custom domain management. DHCP reservations for critical devices. Split-horizon DNS for internal versus external resolution. Cloudflare DNS for external domains with DNSSEC enabled.

Remote Access

Cloudflare Tunnels provide secure access to internal services without exposing ports to the internet. WireGuard or OpenVPN for site-to-site and remote worker VPN connections. Zero-trust access policies for sensitive resources.

Monitoring & Alerting

Uptime monitoring for all services with Slack, email, and SMS alerts. Bandwidth utilization tracking, latency monitoring, and automated failover for critical services. Wazuh SIEM for security event correlation and threat detection.

NAS & Storage Management

Centralized storage that is fast, redundant, and properly managed. We handle the complexity of RAID, replication, and permissions so your data is always available and protected.

Synology & TrueNAS

Configuration and ongoing management of Synology DSM and TrueNAS platforms. Storage pools, volume management, SSD caching, and performance tuning for mixed workloads.

RAID Management

RAID configuration, monitoring, and rebuilds. We select the right RAID level for your workload — RAID 1 for critical low-volume data, RAID 5/6 for capacity, RAID 10 for performance — and monitor disk health proactively.

Snapshot & Replication

Automated filesystem snapshots provide point-in-time recovery for accidental deletions. Replication to secondary NAS or offsite storage ensures data survives hardware failures and site disasters.

Related Services

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Is This Right for You?

✓ When to Use This Service

If
you run on-premises servers, NAS, or virtualization platforms that need ongoing management — we handle the day-to-day administration so your team focuses on business operations
If
your current backup strategy is untested or consists of manual copies — automated 3-2-1 backups with restore testing eliminates the risk of unrecoverable data loss
If
you are running Proxmox, Docker, or self-hosted services without dedicated admin staff — managed infrastructure ensures these systems stay updated, secure, and optimized
If
you need to design or upgrade your network with VLANs, VPN, and proper segmentation — we architect and implement enterprise-grade networking for small and mid-size environments

✗ When This May Not Be the Right Fit

If
you run entirely in the cloud with no on-premises infrastructure — cloud-native managed services from your provider may be more appropriate
If
you have a full infrastructure team already managing your environment — consider us for specific projects, audits, or after-hours coverage instead
If
you need a single simple web server or shared hosting — a managed hosting provider like Vercel, Netlify, or a VPS is more cost-effective at this scale